FAQ Archive - Kushi

Menu

Free delivery/shipping for orders over $130

Shipping to Nunavut and Northern Quebec?

Unfortunately, we experience much higher % of postal thefts when shipping to Northern Quebec and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.

Canada Post tracking information has not updated recently?

If your package status on Canada Post’s website hasn’t updated as it should it may not have been scanned at the post office. If you do not receive your package 2 days after your expected date, let us know by reply to the Order Confirmation Email or Order Complete Email and we will file a… Continue reading Canada Post tracking information has not updated recently?

What will happen to my order if I don’t submit payment?

Your order will be kept on hold until we receive your E-transfer. If we do not receive your E-transfer payment within 2 days of placing the order, your order will be cancelled and you will just have to fill up a new shopping cart from scratch.

My tracking number does not work.

We email your tracking number. Until it has been scanned in at the post office, your tracking number will not be trackable on the Canada Post website. So please wait until the end of the day for your tracking number to appear correctly.

How Will My Order Be Packaged?

.All packages are smell proof and discreet .Product is placed in a bag, which is vacuum sealed to eliminated odours and seal in freshness. .Product is then placed in a unmarked parcel with a shipping label.

How do I place an Order?

Browse Inventory: Locate the products you are interested in ordering Add To Cart: Click on the desired product(s), choose your quantity then click “Add to Cart” Checkout: When you have all your products in your shopping cart, and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will… Continue reading How do I place an Order?

What Payment Methods Are Accepted?

E-transfer is available for payment. Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 3pm PST, your order ships that business day, or else it ships the next business day.

What Shipping Methods Are Available?

Orders are shipped by Canada Post Xpresspost and a tracking number will be emailed after your order ships. You will receive your order in 2-4 business days. Please allow an extra couple of business days if you live in a remote area. Shipping fees are $15 for orders under $130 (after discounts and before taxes).… Continue reading What Shipping Methods Are Available?